Other Player Safeguards

Excessive gambling can cause harm to you and your family. If you or someone you know has a gambling problem, there are assistance schemes and counselling helplines available.

Warning Signs of Problem Gambling

Problem caused by excessive gambling are not just financial. It may have negative impact on work, relationships and health. A problem gambler may behave in the following manner:

Constantly thinking or talking about gambling
Spending more time / money on gambling than they can afford
Finding it difficult to control, stop, or cut down on gambling; and feeling irritable when trying to do so
Feeling a sense of emptiness or loss when not gambling
Gambling more in order to win back losses or get out of financial trouble
Borrowing money, selling things, committing (or has considered committing) criminal acts in order to get money for gambling
Having increased debt, unpaid bills, or other financial troubles because of gambling
Gambling to the last dollar

A simple self-test is available at the National Council on Problem Gambling website https://www.ncpg.org.sg to assess your gambling behavior risks.

Help Resources

If you or someone you know, needs a listening ear or requires information and assistance on gambling problems, you may call:

National Council On Problem Gambling (NCPG)

National Problem Gambling Helpline: 1800-6-668-668 or
Webchat at www.ncpg.org.sg, 8am to 11pm daily

For Enquiries and Appointments:
Call 6354 8154 or Email: [email protected]

Credit Counselling Singapore
Assistance on debt problems
Contact: 6225 5227 | http://www.ccs.org.sg

RWS Casino Self-Exclusion

If you wish to apply to be excluded from RWS casino, you may choose from 1, 2, 3 years or permanent exclusion duration.

Once your RWS Self-Exclusion takes effect, you may not enter or remain on the premises of the RWS Casino. You may be escorted out of the Casino if you have an existing RWS Self-Exclusion.

Your RWS Self-Exclusion will remain in force until such date/time notified to you in writing. You may apply to revoke your RWS Self-Exclusion not earlier than one year after the commencement of your RWS Self-Exclusion by submitting a revocation application.

Please refer to RWS Self-Exclusion Terms & Conditions on the details of RWS Casino Self-exclusion applications, revocation and renewal procedures.

You may also enquire with our RG Ambassadors or Casino Security to find out more.

NCPG Casino Exclusion and Visit Limit

There are 3 types of NCPG Casino Exclusion and Visit Limit :

Self-Exclusion/ Voluntary Visit Limit
Family Exclusion/ Visit Limit
Third-Party Exclusion/ Visit Limit

The barring for NCPG Exclusion is permanent while the limits for NCPG Visit Limit is either 1, 2, 4, 6 or 8 visits per month.

You may apply by logging in with your Singpass to proceed with NCPG Exclusion/ Visit Limit application on NCPG website. You may also proceed with the online application on our self-service kiosk(s) at our Members Lounge/ “Membership” (located outside our casino main entrance at level B1).

Once your NCPG Exclusion/ Visit Limit takes effect, you may not enter or remain on the premises of casinos in Singapore, and you may be escorted out of the Casino, and all winnings paid or payable to you may also be forfeited.

Please refer to NCPG website (https://www.ncpg.org.sg/) for more information on NCPG Casino Exclusion/ Visit Limit.

If you require assistance with your application, you may contact NCPG at 6354 8154.